Privacy Policy
Effective date: April 23, 2026
Introduction
Bates Industrial Coatings ("we," "us," "our") respects your privacy and is committed to protecting personal information collected from visitors and customers. This Privacy Policy describes what information we collect, how we use and share it, the choices available to you, and how we protect your information. This policy applies to our website, mobile applications, and other services where this Privacy Policy is posted or referenced.
Information We Collect
We collect information that you provide directly and information collected automatically.
Information you provide directly:
Contact information: name, company, billing and shipping address, phone number, email address.
Payment information: payment card or other payment method details needed to process transactions (payment information is processed by our payment processors; we do not store full card numbers).
Communications: messages, inquiries, feedback, and other content you submit via forms, email, or other channels.
Project and order information: specifications, job requirements, quotes, invoices, and other project-related details.
Information collected automatically:
Usage data: pages visited, time spent on pages, navigation paths, and interactions with our site or apps.
Device and technical data: IP address, browser type and version, operating system, device identifiers, and mobile carrier.
Cookies and similar technologies: cookies, web beacons, and local storage to enable site functionality, analytics, and advertising preferences.
How We Use Your Information
We use personal information for purposes including:
To provide and operate our services, process orders, deliver products, and manage accounts.
To communicate about orders, projects, account activity, updates, and promotional offers (where permitted).
To process payments and prevent fraud.
To respond to inquiries, requests, and customer service issues.
To improve, analyze, and personalize our website, products, and services.
To maintain security, prevent misuse and illegal activities, and comply with legal obligations.
For marketing and advertising purposes, with the choices described below.
Legal Bases for Processing (for European residents)
Where applicable, we rely on the following legal bases to process personal data: consent, performance of a contract, legal compliance, and our legitimate interests (such as improving services, preventing fraud, and direct marketing). If you are an EU/EEA resident and have questions about the legal basis used for a particular processing activity, contact us.
Sharing and Disclosure of Information
We may share personal information as follows:
With service providers and vendors that perform services on our behalf (payment processors, shipping companies, IT and hosting providers, analytics and marketing providers).
With affiliates and subsidiaries for business, operational, and marketing purposes.
With professional advisors such as lawyers, accountants, and auditors.
In connection with mergers, acquisitions, asset sales, or business transfers — in which case personal data may be transferred as part of the transaction.
To comply with laws, lawful requests, and legal process, or to respond to government requests.
To protect the rights, property, or safety of Bates Industrial Coatings, our customers, employees, or others.
With your consent or at your direction.
We do not sell personal information for monetary consideration. Where state law defines “sale” broadly, we will honor applicable opt-out choices (see Section 7).
International Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. We take steps to protect data during international transfers in accordance with applicable law.
Your Choices and Opt-Outs
Account information: You can review, update, correct, or delete your account information by contacting us.
Marketing communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us. Transactional and service-related communications are necessary to provide services and cannot be unsubscribed from.
Cookies and tracking: Most browsers allow you to refuse or limit cookies. If you disable cookies, some features of our site may not function properly.
California and other privacy rights: Where applicable, residents of certain jurisdictions have additional rights such as the right to request access to personal information, deletion, portability, and to opt out of sale or sharing for targeted advertising. To submit a request, contact us. We will verify requests as required by law.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purposes for which it was collected